#Failed to reach Apple’s Attest server.

1 messages · Page 1 of 1 (latest)

polar leaf
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Failed to reach Apple's App Attest server. Please check your network and try again.
(941d67635c5445c0-BKK)

Well I got this error what to do

clear ibexBOT
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Hi @polar leaf. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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The error “Failed to reach Apple’s App Attest server. Please check your network and try again.” typically indicates a network or device integrity issue when using the ChatGPT iOS app.

Here are the recommended steps to troubleshoot this error:

  1. Check Your Internet Connection

    • Make sure you have a stable internet connection.
    • Try switching between Wi-Fi and mobile data to see if the issue persists.
    • Restart your router if you’re on Wi-Fi.

  2. Verify Date and Time Settings

    • Ensure your device’s date and time are set to update automatically.
    • Manually confirm that the displayed date and time are correct.

  3. Update Your App and iOS

    • Make sure you’re using the latest version of the ChatGPT app from the App Store.
    • Update your device’s operating system to the latest version.

  4. Device Integrity

    • If your device is jailbroken or rooted, this may cause integrity check failures. Ensure your device is not modified in this way.

  5. Additional Steps

    • Log out and log back into the ChatGPT app.
    • Uninstall and reinstall the ChatGPT app.
    • Try logging in via your browser or on a different device.
    • If you use a VPN, try disabling it.

If none of these steps resolve the issue, take a screenshot of the error and contact OpenAI support for further assistance, as there may be a deeper device or network configuration problem. You can also check the OpenAI Status Page for any ongoing outages or issues that might affect connectivity to Apple’s Attest server.