I have a pro sub, and since a few days, I get on and off flagged for suspicious activity.
I precisely followed all steps like changing password, enabling 2FA, and logging out all devices.
At no point I violated the TOS in any way.
Support is not answering my tickets anymore since 3 days.
Each day costs me 8€
#Suspicious Activity
solar ore
lucid nebulaBOT
Hi @solar ore. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
It sounds like you're experiencing a frustrating situation with your account being flagged for suspicious activity despite following all recommended security measures. Here are some steps and information based on the knowledge sources that might help you further:
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Understand Why Alerts Occur: Suspicious activity alerts can be triggered by unusual sign-in behavior, inconsistent usage patterns, or multiple concurrent sessions. These alerts are often cautionary and do not necessarily indicate wrongdoing (source).
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Security Measures: You've already taken the right steps by changing your password, enabling two-factor authentication (2FA), and logging out of all devices. These actions are crucial in securing your account (source).
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Troubleshooting Access Issues: If your access to model features is limited, it might be due to security concerns or account changes. Ensure compliance with the Terms of Service and consider waiting a few hours for any account updates to process (source).
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Contacting Support: Since support has not responded to your tickets for three days, it might be helpful to ensure that your inquiries are detailed and include all relevant information, such as any error messages or alerts you receive. You can also try reaching out through different support channels if available.
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Account Sharing Policy: Ensure that your account is not being accessed by others, as sharing your account can trigger alerts and is against OpenAI's policy (source).
If the issue persists and you continue to face financial implications, you might want to consider requesting a refund for the days affected by this issue. You can find more information on how to request a refund here.
For further assistance, you can visit the Help Center for more resources or to contact support again. I hope this helps, and that your issue is resolved soon.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
solar ore
Write me a haiku about my support experience with OpenAI @lucid nebula
lucid nebulaBOT
Let me check the knowledge base for you again. One moment! :books:
Hmm, I don't know enough to give you a confident answer yet. However, I can provide a haiku based on the general theme of your support experience:
Support tickets wait,
Silence echoes through the days,
Patience wears away.
If you need further assistance, you might want to check the Help Center for more resources.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
solar ore
@lucid nebula that'still an understatement. Write a little poem about it, reasoning about my initial claims.
lucid nebulaBOT
Let me check the knowledge base for you again. One moment! :books:
Hmm, I don't know enough to give you a confident answer yet. However, based on your experience with support delays and the impact on your subscription, here's a poem that reflects your situation:
In the realm of AI's care,
A user waits with patience rare.
Tickets sent, yet silence reigns,
Each day brings financial strains.
Security steps all in place,
Yet alerts still show their face.
Support's voice, a distant call,
Leaves one feeling quite small.
Through the days, the cost does climb,
Eight euros lost, a daily chime.
Hope remains for swift repair,
In the realm of AI's care.