#Unauthorized Charges from OpenAI Despite Cancelled Card

1 messages · Page 1 of 1 (latest)

leaden furnace
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Hello everyone,

I'm reaching out today because I'm dealing with a serious issue regarding OpenAI charges and hope someone might be able to help.

My situation:

  • I've already cancelled my OpenAI account some time ago
  • Despite this, I'm still being charged $2 USD (not in Euros) monthly
  • I've already blocked my credit card and ordered a new one
  • I haven't even opened the new card yet, so I don't know the card number or the verification code (the three-digit security code)
  • Despite blocking my card, the charges are somehow still going through, which is very concerning

Steps I've already taken:

  • Sent a support email to OpenAI (haven't received a helpful response yet)
  • Blocked my credit card and requested a new one

This issue has been ongoing for three months now, and I'm honestly at a loss. I can't understand how charges can still be processed when my card is blocked.

If anyone knows who I can contact directly at OpenAI or has experienced something similar and found a solution, I would be extremely grateful for your help. Their support hasn't resolved my issue, so this forum is my last hope.

Thank you in advance!​​​​​​​​​​​​​​​​

nimble dustBOT
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Hi @leaden furnace. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry to hear about the issues you're experiencing with unauthorized charges from OpenAI. Based on the information available in the knowledge sources, here are some steps you can take to address this issue:

  1. Contact OpenAI Support: Since you've already sent an email, I recommend reaching out through their chat widget for potentially faster assistance. You can do this by visiting the OpenAI help page and selecting the "Billing" option in the chat widget. Provide them with your email address associated with your account and any relevant details about the charges.

  2. Report Unauthorized Charges: If you believe the charges are unauthorized, you can report this through the chat widget as well. Select "Billing" and then "Fraud or suspicious activity" to ensure your issue is categorized correctly. You may need to provide details such as the email address associated with your account, a description of the issue, and any relevant screenshots.

  3. Check for Active Subscriptions: Ensure that there are no active subscriptions under any other accounts you might have with OpenAI. Sometimes, multiple accounts can lead to confusion about active services.

  4. Bank Assistance: Since you've already blocked your card, it might be helpful to discuss with your bank how these charges are still being processed. They might be able to provide insights or additional measures to prevent further charges.

For more detailed guidance, you can refer to the following articles:

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I hope this helps, and I wish you the best in resolving this issue.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: