#unusual activity

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wispy vector
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"Unusual activity has been detected from your device. Try again later. (90a34bcaad2cdbf8-FRA)"

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fading cliffBOT
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Hi @wispy vector. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If you're encountering the error message "Unusual activity has been detected from your device. Try again later," here are some steps you can take to potentially resolve the issue:

  1. Log out and Log back in: Try logging out of the ChatGPT app and then logging back in.

  2. Reinstall the App: Uninstall the ChatGPT app from your device and then reinstall it from the App Store.

  3. Disable VPN: If you're using a VPN, try disabling it as it might be causing the issue.

  4. Update the App: Ensure that you have the latest version of the ChatGPT app installed. You can update it from the App Store.

  5. Change DNS Settings: If the error persists, you can try changing your iOS DNS settings to 8.8.8.8 and 8.8.4.4. Instructions for changing DNS settings can be found here.

  6. Check Network and Browser: If there are still errors, open the Safari browser and visit <https://register.appattest.apple.com/.> If you encounter an error like "Safari can’t open the page because the address is invalid," take a screenshot and contact OpenAI support.

If the issue persists after trying these steps, you should contact OpenAI support with details of the steps you've taken, confirmation that you're using the latest app version, and a screenshot of any errors you see in Safari.

For more detailed guidance, you can refer to the OpenAI Help Article.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: