I try to login to my chatgpt account but after clicking continue nothing is happening. It just time outs. What to do i alos cant see my api usage and cant use the playground?
#Chatgpt and the platform.openai.com are not loading
gusty relic
storm ibexBOT
Hi @gusty relic. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
If you're experiencing issues with ChatGPT and platform.openai.com not loading, and you're encountering timeouts, here are some steps you can take to troubleshoot the problem:
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Check OpenAI's Status Page: First, verify if there are any ongoing issues with OpenAI's services by visiting their status page. This will inform you if there are any known outages or high error rates affecting the services.
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Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve loading issues. This can be done through your browser's settings.
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Try Incognito Mode: Use an incognito or private browsing window to log in. This can help bypass any extensions or cached data that might be causing issues.
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Disable VPN and Extensions: If you're using a VPN or any browser extensions, try disabling them temporarily to see if they are causing the issue.
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Switch Networks: Try connecting to a different network (e.g., switch from WiFi to a mobile data connection) to rule out network-specific issues.
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Hard Refresh: Perform a hard refresh of the page. Instructions for this vary by browser:
- Chrome/Firefox on Mac: Press
Cmd + Shift + R - Safari on Mac: Press
Cmd + Option + R - Chrome/Firefox/Edge on PC: Press
Ctrl + F5
- Chrome/Firefox on Mac: Press
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Contact Support: If the issue persists, consider reaching out to OpenAI support for further assistance. You can contact them via support@openai.com.
For more detailed troubleshooting steps, you can refer to the following articles:
If none of these steps resolve the issue, it might be a temporary problem with the service that will be resolved shortly. Keep an eye on the status page for updates.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
spring citrus
ChatGPT is just down right now. From what i've heard, the mobile app works completely fine
sometimes when reloading you get this nginx error, indicating it's just maintanance or something
it'll probably take a while to be up again, maybe like an hour or so
gusty relic
But status page dont shows any down notification?
gusty relic
it'll probably take a while to be up again, maybe like an hour or so
Yes waiting is the only think we can do.
spring citrus
But status page dont shows any down notification?
for me it does, you may need to refresh
it says it's a partial outage
