negative balance | OpenAI | Page 1

steep bay · 2025-01-01T10:59:42.212Z

Do I risk anything if my balance is negative? (use api)

Hi @steep bay. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

If your balance becomes negative while using the OpenAI API, it indicates that you have consumed more credits than you had prepaid for. According to the information provided, this excess usage may appear as a negative credit balance in your billing dashboard. This negative balance will be deducted from your next credit purchase.

It's important to manage your prepaid credits and monitor your usage to avoid unexpected negative balances. You can set up auto-recharge to automatically add credits to your account when your balance falls below a set threshold, which can help prevent your balance from going negative.

For more details, you can refer to the prepaid billing setup guide (https://help.openai.com/en/articles/8264644-how-can-i-set-up-prepaid-billing) and the prepaid billing overview (https://help.openai.com/en/articles/8264778-what-is-prepaid-billing).

If you have further concerns about billing or negative balances, you might want to contact OpenAI support through their help center (https://help.openai.com/en/).

#negative balance

If you have further concerns about billing or negative balances, you might want to contact OpenAI support through their help center (https://help.openai.com/en/).

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: