#Unable to use ChatGPT after upgrade my account

1 messages · Page 1 of 1 (latest)

ivory bane
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I'm trying to access my account after upgrade it back to ChatGPT Plus, but I'm unable to open my history or even start a new chat. I'm unable to see the history, the models menu selector and when I type a message, I click to send it and it just doesn't send my message.

I already cleaned all application data in the browser, tried to use by iPhone app and just installed the windows app and the result is the same.

How to fix it?

patent rivetBOT
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Hi @ivory bane. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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It sounds like you're experiencing persistent issues accessing ChatGPT even after upgrading to ChatGPT Plus. Here are some steps you can take to troubleshoot and potentially resolve the issue:

  1. Check OpenAI's Status Page: First, verify if there are any ongoing issues with ChatGPT by visiting the status page (https://status.openai.com/). This will inform you if there are any known outages or service disruptions.

  2. Clear Browser Cache and Cookies: Since you've already cleared application data, ensure that you've also cleared your browser's cache and cookies. This can sometimes resolve issues related to loading and accessing web applications.

  3. Disable VPN and Browser Extensions: If you're using a VPN, try disabling it to see if that resolves the issue. Additionally, some browser extensions, especially those related to security or privacy, can interfere with web applications. Try disabling them temporarily.

  4. Try Incognito Mode or a Different Browser: Use an incognito window or switch to a different browser to see if the issue persists. This can help determine if the problem is related to your current browser settings.

  5. Check Network Connection: Ensure that your network connection is stable. If possible, try connecting to a different network to rule out any network-related issues.

  6. Contact Support: If none of the above steps resolve the issue, it may be necessary to contact OpenAI's support team for further assistance. You can reach out to them by creating an account or logging in to an existing account and initiating a new conversation using the on-site chat tool at help.openai.com (https://help.openai.com).

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If these steps do not resolve your issue, it might be a more complex problem that requires direct support from OpenAI.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@ivory bane Kapa.ai is still learning and improving, please let me know how I did by reacting below.