I work with Crowe and I have been trying to create a crowe account for OpenAI but I never received any emails for it yet but when I tried creating new accounts using gmail and hotmail, I was able to verify and log in.
#Why cant I make an account with my business email
stuck sphinx
soft frostBOT
Hi @stuck sphinx. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
Hmm, I don't know enough to give you a confident answer yet. However, there are a few potential reasons why you might not be receiving emails for your business email account:
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Domain Verification Issues: It's possible that your business domain has not been verified or is already verified with another OpenAI organization, which could prevent you from receiving emails. You might want to check with your IT admin to see if your domain is verified with OpenAI. Learn more about domain verification (https://help.openai.com/en/articles/8871611-domain-verification#h_5bcaff72fa).
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Email Filtering: Sometimes, business email systems have strict filtering rules that might block or redirect emails from OpenAI. Check your spam or junk folder, and ensure that OpenAI's email domain is whitelisted in your email system.
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Invitation and Provisioning: If you are trying to access a ChatGPT Enterprise account, ensure that you have received an invitation from your organization. If "Automatic Account Creation" is not enabled, you might need to be manually invited. Learn more about provisioning (https://help.openai.com/en/articles/9672121-getting-started-with-identity-and-provisioning-in-chatgpt-enterprise#h_2a6ca0594b).
If these suggestions do not resolve your issue, you might want to reach out to OpenAI support for further assistance. You can navigate to help.openai.com (https://help.openai.com) and select the chat icon for support.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
stuck sphinx
@soft frost How can I get in contact with a member of openais team?
soft frostBOT
Let me check the knowledge base for you again. One moment! :books:
To get in contact with OpenAI's support team, you have a couple of options:
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If you already have an account: Log in to your account and use the "Help" button to start a conversation with the support team.
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If you don't have an account or can't log in: You can still reach out by selecting the chat bubble icon in the bottom right corner of help.openai.com (https://help.openai.com/en/articles/6614161-how-can-i-contact-support).