#ChatGPT not working despite Openai claiming otherwise

1 messages · Page 1 of 1 (latest)

proper nebula
#

I am an active subscriber using gpt 4o. This is on the Official chatgpt website. the file is a standard image, a jpeg, which has been used with chatgpt multiple times before. i have logged out and in again multiple times. i am not using any browser extensions. my network and device were checked.

image.png
gray pulsarBOT
#

Hi @proper nebula. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

#

It seems like you're experiencing issues with ChatGPT despite OpenAI indicating that the service should be operational. Here are some steps you can take to troubleshoot the problem:

  1. Check OpenAI's Status Page: First, verify if there are any ongoing issues with the service by visiting OpenAI's status page (https://status.openai.com/). This page provides real-time updates on system performance and any known outages.

  2. Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve unexpected issues. This step can help if there are any stored data conflicts.

  3. Try a Different Network: If possible, switch to a different network, such as a cellular hotspot, to see if the issue persists. This can help determine if the problem is network-related.

  4. Use Incognito Mode: Try accessing ChatGPT in an incognito or private browsing window. This can help rule out issues caused by browser settings or extensions, even if you believe none are active.

  5. Hard Refresh: Perform a hard refresh of the page. Instructions for this vary by browser:

    • Chrome/Firefox on Mac: Press Cmd + Shift + R
    • Safari on Mac: Press Cmd + Option + R
    • Chrome/Firefox/Edge on PC: Press Ctrl + F5

  6. Disable VPNs: If you're using a VPN, try disabling it to see if that resolves the issue.

If these steps do not resolve the problem, and since you mentioned that you are an active subscriber, you might want to contact OpenAI support directly for further assistance. They can provide more specific help based on your account and usage.

#

For more detailed troubleshooting steps, you can refer to the Help Article on ChatGPT error messages (https://help.openai.com/en/articles/7996703-chatgpt-error-messages) and Network Recommendations (https://help.openai.com/en/articles/9247338-network-recommendations-for-chatgpt-errors-on-web-and-apps#h_2e3eadd409).

If the issue persists, providing OpenAI support with detailed information about the error message and any steps you've already taken can help them assist you more effectively.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

#

@proper nebula Kapa.ai is still learning and improving, please let me know how I did by reacting below.

proper nebula
#

update: after following the help bots advice, i have also lost the abillity to search.

image.png