#Problem in photo analysis

1 messages · Page 1 of 1 (latest)

light charmBOT
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Reported by @fleet gulch

Bug Report: Problem in photo analysis
`Steps to Reproduce`

How long has it been since our GPT says that I can't analyze my photos?
What should I do?

`Expected Result`

In any mode and with any device we send photos, we receive the same message for analysis and review

`Actual Result`

It looks like you're trying to share an image, but I can't view or analyze images directly. If you can describe the image for me, I’d be happy to help you analyze it!

`Environment`

In all devices

#
Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.

fleet gulch
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This is the screenshot of the report

image.png
fleet gulch
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@light charm

fleet gulch
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hello
How long has it been since our GPT says that I can't analyze my photos
What should I do?
​

#

I received the same message from the support and I checked everything and I still have the problem:

Hello,
​
Thank you for reaching out to OpenAI support. Our apologies for the delayed response, and we appreciate your patience.
We understand that ChatGPT is unable to analyze your photos, and your concern about resolving this issue is valid.
The error you've experienced could be due to a range of factors. It might be an issue on our end or possibly a problem with your internet connection.
Here are some steps you can take to try and resolve the issue:

  1. Retry the request again later - this often solves the problem.
  2. Visit our status page to check for any active outages that might be temporarily impacting the service.
  3. Clear your browser's cache and cookies.
  4. If you're using a VPN, try disabling it.
  5. Try using an incognito browser or a different internet browser/computer. Sometimes, a security add-in or extension can cause this type of error.
  6. Disable any cookie blockers you might have enabled.
  7. Consider connecting to a different network, such as switching from WiFi to a cellular/mobile network
    Even without a reported outage or issues with your network, these errors can randomly occur. While they're less common for ChatGPT Plus subscribers, they can still occur from time to time. In most cases, retrying the request later resolves the problem.
    We hope this helps! Let us know if there's anything else we can assist you with.
    Best,
    KC
    OpenAI Support
valid juniper
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What if I can only use vpn?