#CHAT GPT PLUS ERROR BUG

1 messages · Page 1 of 1 (latest)

mellow crater
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Can you help me? My ChatGPT Plus can't upload or read pictures. It says I didn't upload any pictures, but 4 days ago it worked fine. Why can't it now? Please help me. I’ve already subscribed to ChatGPT Plus, and every time I try to upload pictures, it says it can't be read, even though I’m using the iOS app. What's wrong with my ChatGPT Plus on the website?"

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tardy scarabBOT
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Hi @mellow crater. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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It sounds like you're experiencing issues with the image input feature on ChatGPT Plus. Here are a few steps and considerations that might help resolve the problem:

  1. Check Subscription and Model Settings: Ensure that your subscription is active and that you are using the GPT-4 model, as image inputs are supported only on GPT-4 for Plus and ChatGPT Enterprise users (source (https://help.openai.com/en/articles/8400551-image-inputs-for-chatgpt-faq)).

  2. Supported Platforms: Make sure you are using a supported platform. Image inputs are available on all platforms, including web and mobile (iOS/Android) (source (https://help.openai.com/en/articles/8400551-image-inputs-for-chatgpt-faq)).

  3. File Type and Size: Verify that the images you are trying to upload are in supported formats (PNG, JPEG, non-animated GIF) and do not exceed the size limit of 20MB per image (source (https://help.openai.com/en/articles/8400551-image-inputs-for-chatgpt-faq)).

  4. App and Browser Issues: If you're using the iOS app, ensure it is updated to the latest version. You might also try logging out and back in, or uninstalling and reinstalling the app (source (https://help.openai.com/en/articles/9247338-network-recommendations-for-chatgpt-errors-on-web-and-apps)).

  5. Browser Extensions: If you're accessing ChatGPT via a web browser, disable any browser extensions that might interfere with file uploads, or try using an Incognito window (source (https://help.openai.com/en/articles/9309188-connected-apps-on-chatgpt#h_743283942b)).

  6. Network and Device Issues: Consider checking your network settings or trying a different network to rule out connectivity issues. Also, ensure your device's operating system is up to date.

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If these steps do not resolve the issue, you may want to contact OpenAI support for further assistance. You can submit a support request through their help center at help.openai.com (http://help.openai.com).

If the problem persists, it might be a temporary issue on OpenAI's end, as sometimes fixes are rolled out to address such problems (source (https://community.openai.com/t/1016832)).

I hope this helps resolve your issue!

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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mellow crater
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its not help

fickle dew
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the same problem

rustic pike
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start a new chat and try again with a slightly modified prompt. usually works for me. if that doesnt help, just send the image without a prompt and send your prompt in the subsequent message.

left latch
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Same problem, the chat doesn't work for images, pdfs, files, it doesn't read anything. Many people are having this problem and we are not getting any support.

static jewel
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Hello, I’m experiencing the same issue, but I’ve realized that it only occurs when I use it on my PC. It works fine on my smartphone (iPhone) and tablet (Samsung). I’ve tried switching browsers and even PCs, but nothing seems to resolve the issue.

heavy sun
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Did someone solve the problem?