I paid and my chatgpt app is not updated to plus so what can i do? i did everything like logging in and out cleared browsing data unstalling and installing and now im stressed out #1308184828289744946
#I bought plus and its not updated on app help meeeeee
hexed olive
warm boltBOT
Hi @hexed olive. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
If you've purchased the ChatGPT Plus subscription through the Apple App Store and it's not reflecting in your app, you can try restoring your purchase using the "Restore purchases" feature in the ChatGPT iOS app. Here’s how you can do it:
- Open the ChatGPT iOS app.
- Go to Settings.
- Navigate to Account.
- Select Restore purchases.
This should help in restoring your Plus subscription on your iOS device. If you subscribed to ChatGPT Plus on the web, you will need to manage your subscription at chatgpt.com (http://chatgpt.com/).
For more detailed guidance, you can refer to the relevant help article: Restoring a Plus subscription purchased in the Apple App Store (https://help.openai.com/en/articles/8346573-restoring-a-plus-subscription-purchased-in-the-apple-app-store).
If the issue persists, you might want to contact OpenAI support for further assistance. You can reach out to them via the chat widget on the bottom right of the screen on the Help Center (https://help.openai.com/), selecting the "Billing" option for support.
I hope this helps resolve your issue!
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
hexed olive
i tried everything on there and i tried to connect costumer support and it don't answer