#Not logging in with correct Microsoft account

1 messages · Page 1 of 1 (latest)

limpid lightBOT
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Reported by @sturdy bay

Bug Report: Not logging in with correct Microsoft account
`Steps to Reproduce`

Log into Windows 11 with home organization account.
Personal account linked for email.
Logged into edge with home organization account.
Log into ChatGPT with Microsoft Login button.

`Expected Result`

Log in with the home organization account into ChatGPT, as usual. It's important because my subscription is on that account and all of my history.

`Actual Result`

ChatGPT creates a new account with my personal linked account instead and won't give option to choose suddenly.

`Environment`

Edge, Windows 11

#
Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

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sturdy bay
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I just tried to use chrome instead of edge and I got a "That Microsoft account doesn't exist. Enter a different account" So does ChatGPT not accept organization accounts?