#Getting double billed

1 messages · Page 1 of 1 (latest)

mystic rampart
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Why am i getting billed twice for my account. They are billed at different amounts.
1: 20 USD + Tax
2: 20 USD

I see both charges on my credit card 2 months in a row, but I dont see the second charge in my invoice

tough pelicanBOT
#

Hi @mystic rampart. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

#

Hmm, I don't know enough to give you a confident answer yet. However, I recommend checking the billing issues section (https://help.openai.com/en/collections/3943089-billing) for further guidance. If you're unable to identify the issue affecting you, you can send a message via the chat widget on the OpenAI help page, select "Billing," choose "Other," and describe your issue. The support team will respond to your inquiry as soon as possible.

For more detailed steps on resolving billing issues, you can refer to this help article (https://help.openai.com/en/articles/7232934-how-do-i-resolve-a-billing-issue).

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: