#ChatGPT Not Working Properly

1 messages · Page 1 of 1 (latest)

violet lotus
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Hi,

I have been struggling with this for a few weeks - initially the website stopped working on my chrome, it would give an error every time I put in something and I had to keep clicking "regenerate" until it worked. I started using the App more both on my Macbook and my Iphone! Now, my chats keep disappearing - even when I'm in the middle of writing the a message. The chat i'm using disappears and i cant find it in the search bar either - it eventually comes back, i use for maybe 5 messages max and it disappears again. This is happening to multiple of my chats, and this is not a GPT that i'm using.. It's just chatgpt4 and/or chatgpt4.o
i engineer prompts myself. Please help me, this is frutrating!

regal nexusBOT
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Hi @violet lotus. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry to hear that you're experiencing issues with ChatGPT. Based on the knowledge sources provided, here are a few steps you can try to resolve the issue:

  1. Clear your browser's cache and cookies: Sometimes, browser data can cause issues with web applications. Clearing your cache and cookies might help resolve the issue.

  2. Disable any VPN or URL blockers: If you're using a VPN or have any URL blockers enabled, they might be interfering with ChatGPT. Try disabling them and see if the issue persists.

  3. Try using an incognito window or a different browser: Sometimes, browser extensions, especially those for security, can cause these problems. Using an incognito window or a different browser can help identify if this is the case.

  4. Check OpenAI's status page: There might be a known issue with the service. You can check the status of OpenAI's services on their status page (https://status.openai.com/).

  5. Connect to a different network: If possible, try connecting to a different network. Sometimes, network issues can cause problems with web applications.

If you're still experiencing issues after trying these steps, it would be helpful to have more information about the error. Any details about what happened before and after the error, any steps you tried, and details about the error message, like the exact words or a screenshot, would be useful.

Regarding the disappearing chats, it's important to note that while logged out, you are not able to save your chat history. Chats will remain accessible only for the current session on the same browser. If you want to save your chats, you need to log in or create an account. Once you create an account, the thread to your latest conversation will appear on the sidebar of the page on the left side of the page. Previous conversations cannot be saved.

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@violet lotus kapa.ai is still learning and improving, please let us know how it did by reacting below

violet lotus
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@regal nexus it's still not working. how can I speak with a human?

regal nexusBOT
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Let me check the knowledge base for you. One moment! :books:

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I'm sorry to hear that you're still experiencing issues. To get in touch with OpenAI's support team, you can follow these steps:

  1. If you already have an account, simply login and use the "Help" button to start a conversation.
  2. If you don't have an account or can't login, you can still reach the support team by selecting the chat bubble icon in the bottom right of help.openai.com (https://help.openai.com/en/).

When you go through the options with the bot, choose 'something else' and then ask for the team when you get the option to type in your request.

If you're a European user, you have the additional option of contacting OpenAI by sending an email to DSA-users@openai.com, which serves as their single point of contact for EU users under the Digital Services Act (DSA).

Sources:

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: