Cannot login to ChatGPT Android APP | OpenAI | Page 1

eager steeple Sep 10, 2024, 8:14 PM

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Hello! I'm having issues while trying to log in. I cleared the cache and storage and reinstalled already, but the issues persists.

Steps to reproduce:
Try to Login via the android app

Expected result:
You should be able to login.

Actual result:
Error as shown in the screenshot

Additional information
Android 14 Motorola Moto g84 8gb ram 256gb storage
google o-auth account

lilac talonBOT Sep 10, 2024, 8:14 PM

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@eager steeple

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steep scarab Sep 10, 2024, 8:22 PM

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Hello again! Just tried signing out/clearing cache/clearing data, then signing back in, and was able to get signed back in without an issue. Have you tried disconnecting from WiFi - maybe it's not liking something about that network, and maybe it'd work on cellular?

lofty halo Sep 10, 2024, 8:34 PM

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eager steeple Hello! I'm having issues while trying to log in. I cleared the cache and storage...

Can you log in with that account using the web?

eager steeple Sep 11, 2024, 12:21 AM

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steep scarab Hello again! Just tried signing out/clearing cache/clearing data, then signing b...

It's probably my Motorola phone ;/

eager steeple Sep 11, 2024, 12:22 AM

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lofty halo Can you log in with that account using the web?

Yes! it works fine. chrome on android etc. just the phone app not working

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Oops i'm getting issues in my pc as well

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doesnt work on chrome, but work on firefox

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I made a quick video

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Sorry i tagged you 3 but i didn't know it was forbidden

lofty halo Sep 11, 2024, 12:33 AM

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Detail from your screencap.

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eager steeple Sep 11, 2024, 12:37 AM

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I have no idea why i'm getting that

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let me try my windows machine

lofty halo Sep 11, 2024, 12:38 AM

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eager steeple Sep 11, 2024, 12:38 AM

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nooo same issue

lofty halo Sep 11, 2024, 12:38 AM

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Do you have Edge as an alternative test browser?

eager steeple Sep 11, 2024, 12:40 AM

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rn_image_picker_lib_temp_feefac50-cb31-4635-a3f6-cae15f84d8bf.jpg

eager steeple Sep 11, 2024, 12:41 AM

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lofty halo Do you have Edge as an alternative test browser?

No. But it work with Firefox

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I'll stick with Firefox for now thank you 😅

lilac talonBOT Sep 11, 2024, 12:41 AM

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eager steeple I'll stick with Firefox for now thank you 😅

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eager steeple Sep 11, 2024, 12:41 AM

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eager steeple

thats ubuntu btw, another pc

lofty halo Sep 11, 2024, 12:41 AM

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LOL

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Since blocking is being reported, consider if some antivirus or plugin is on your connection path.

eager steeple Sep 11, 2024, 12:43 AM

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https://status.openai.com/ thats not related to login too?

OpenAI Status

Welcome to OpenAI's home for real-time and historical data on system performance.

lofty halo Sep 11, 2024, 12:43 AM

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The diagnostic messages suggest reporting the error if it persists, so maybe not a bad idea to do that even if you have a workaround.

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There you go.

eager steeple Sep 11, 2024, 12:44 AM

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lofty halo

tell them to rollback xd

lofty halo Sep 11, 2024, 12:44 AM

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I'll mention it to Sam

eager steeple Sep 11, 2024, 12:45 AM

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😄

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Tell them i love them all ❤️

eager steeple Sep 11, 2024, 6:20 PM

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Alright sorry but the issues persists. Works on Firefox only

#Cannot login to ChatGPT Android APP