#API credits vanished

1 messages · Page 1 of 1 (latest)

jade haven
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hi i got an issue i had balance in my API usage and suddenly it went 0 i checked the usage dashboard it is not showing any usage still the credit is 0 where i can get the support for it? or may be where i have to report it

harsh haloBOT
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Hi @jade haven. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry to hear that you're experiencing issues with your API credits. You can reach out to OpenAI's support for assistance. Here are a few steps you can take:

  1. Check your usage dashboard: You can check your usage details at <https://platform.openai.com/account/usage.> This will give you an overview of your API usage.

  2. Check your billing settings: You can also check your billing settings at <https://platform.openai.com/account/billing.> This will show you your current credit balance and any recent transactions.

  3. Contact OpenAI Support: If you're still having issues, you can contact OpenAI's support team through their help center at help.openai.com. They should be able to assist you with any billing or credit issues.

Remember, there can be a delay in the system updating your credit balance after a purchase, and any excess usage may appear as a negative credit balance in your billing dashboard, which will be deducted from your next credit purchase[^1^].

Also, note that any purchased credits will expire after 1 year and they are non-refundable[^1^].

^1^]: [OpenAI Community Post (https://help.openai.com/en/articles/8264644-how-can-i-set-up-prepaid-billing)

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@jade haven kapa.ai is still learning and improving, please let us know how it did by reacting below

jade haven
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may i add a screenshot here of the period i have been using so you can guide ma if it is correct or not

jade haven
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may i add a screenshot here of the period i have been using so you can guide ma if it is correct or not

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are you there?

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@harsh halo may i add a screenshot here of the period i have been using so you can guide ma if it is correct or not

harsh haloBOT
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Let me check the knowledge base for you. One moment! :books:

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I'm sorry for any confusion, but as an AI, I'm unable to view or interpret screenshots. However, you can compare your screenshot with the information available on your OpenAI dashboard. If you're still having trouble understanding your usage or billing, I recommend reaching out to OpenAI's support team directly through their help center at help.openai.com. They should be able to assist you with any billing or credit issues.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@jade haven kapa.ai is still learning and improving, please let us know how it did by reacting below

jade haven
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@harsh halo that site help.openai.com is so confusing i dont know what to do at that site can you guide me what i have to do as per my issue or do you have any email address where i can send the issue?

harsh haloBOT
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Let me check the knowledge base for you. One moment! :books:

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I understand that navigating the help center can be a bit overwhelming. Here's a step-by-step guide on how you can contact OpenAI's support team:

  1. Visit help.openai.com.
  2. If you already have an account, simply login and use the "Help" button to start a conversation.
  3. If you don't have an account or can't login, you can still reach the support team by selecting the chat bubble icon in the bottom right of the page[^1^][^5^].

If you prefer to contact via email, you can send your data privacy requests to dsar@openai.com[^2^]. However, for specific issues related to API usage or billing, it's recommended to use the chat support for a faster response[^1^][^5^].

Please include as much detail as possible in your message, such as the model you were using, the error message and code you received, the request data and headers you sent, the timestamp and timezone of your request, and any other relevant details that may help diagnose the issue[^4^].

^1^]: [EU Digital Services Act (DSA) Point of Contact (https://help.openai.com/en/articles/8959649-eu-digital-services-act-dsa-point-of-contact)
^2^]: [Data Usage for Consumer Services FAQ (https://help.openai.com/en/articles/7039943-data-usage-for-consumer-services-faq#h_f8d2e55dec)
^4^]: [Error Codes (https://platform.openai.com/docs/guides/error-codes)
^5^]: [How can I contact support? (https://help.openai.com/en/articles/6614161-how-can-i-contact-support)

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@jade haven kapa.ai is still learning and improving, please let us know how it did by reacting below

marsh garden
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Hi guys