#Trying to get cancellation and refund

1 messages · Page 1 of 1 (latest)

serene jetty
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Hi,

I've been trying to get OpenAi to answer my emails to get a refund and to cancel my subscription early. I've been trying to do it since this Thursday which is 4 days ago. The reason why has been that I'm using it way to much and it's effecting my personal and profession life.

I've contacted them via email multiple times and even on the portal but have not received any assistance on this matter.

Does anyone know what I should do? Usually they respond in a day or so but this is taking a very long time

Thank you

proud iceBOT
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Hi @serene jetty. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry to hear about your difficulties. Here are some steps you can take based on the information provided in the knowledge sources:

  1. Cancellation: You can cancel your subscription by following these steps:

    • Visit the ChatGPT website and click on 'My Plan' in the sidebar.
    • In the pop-up window, click on 'Manage my subscription.'
    • You'll be directed to your billing page where you can select 'Cancel Plan.' [^1^]

  2. Refund: If you are a European customer, you are eligible to request a refund within 14 days. If you want to request a refund, please share the following information:

    • Email address
    • Subscription start date
    • Any extra relevant information
      Contact OpenAI via their chat widget in the bottom right of your screen, select "Billing", then "Other", and then "From Europe and according to European law, I can request a refund within 14 days". [^2^] If you're not a European customer, you can still request a refund by selecting "Billing" and then "Other -> Just subscribed to ChatGPT Plus and would like a refund". [^3^]

  3. Contact Support: If you are experiencing billing issues such as an unexpected charge, difficulty upgrading to ChatGPT Plus, or have questions about your OpenAI invoice, please send OpenAI a message via their chat widget in the bottom right of your screen and select the "Billing" option. [^4^]

Please note that it may take a few days for the support team to get back to you. [^5^] Also, requests through the privacy portal can take up to 3 weeks. [^6^]

I hope this helps and your issue gets resolved soon.

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^1^]: [How can I contact support about billing? (https://help.openai.com/en/articles/7231930-how-can-i-contact-support-about-billing)
^2^]: [As a European customer, how can I request a refund? (https://help.openai.com/en/articles/7242627-as-a-european-customer-how-can-i-request-a-refund)
^3^]: [How do I request a refund for ChatGPT Plus? (https://help.openai.com/en/articles/7232895-how-do-i-request-a-refund-for-chatgpt-plus)
^4^]: [How can I contact support about billing? (https://help.openai.com/en/articles/7231930-how-can-i-contact-support-about-billing)
^5^]: [Forum Post: My account was charged 5000$ 3 times and I can’t view what has caused the charged to be so high > Official Answer (https://community.openai.com/t/820588)
^6^]: [Forum Post: I need to know if my account was cancelled > Official Answer (https://community.openai.com/t/882697)

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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serene jetty
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Can an openai human team member please fix my issue? Thanks