#Card declined

1 messages · Page 1 of 1 (latest)

fast ivy
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@drifting fossil I keep trying to add my card to pay for OpenAI API but it keeps declining.
My information is all accurate and I have already checked with my bank about the charge, they said no charge has happened.
I do not have any other credit cards.

drifting fossilBOT
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Hi @fast ivy. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry to hear that you're having trouble with your card. Here are a few possible reasons and solutions based on the information provided in the knowledge sources:

  1. Payment Method Limitations: OpenAI currently limits the number of subscriptions that can be billed to a given payment method. If you've paid for too many subscriptions using the same card, you might run into issues. However, this seems unlikely in your case if you're trying to add your card for the first time.

  2. Unsupported Card Types: OpenAI does not support all types of cards. For instance, pre-paid cards or gift cards are not supported. Make sure your card is either a credit or debit card.

  3. Location Restrictions: Ensure that both you and your card issuer are located in a supported country. You can check OpenAI's list of supported countries (https://platform.openai.com/docs/supported-countries).

  4. Bank Declined the Payment: Even though you've checked with your bank, it's possible that they might be blocking the transaction for security reasons. You could try contacting them again to ensure there are no issues on their end.

  5. Browser Issues: Sometimes, clearing your browser's cache and cookies can help. Try this and then retry the transaction.

If none of these tips work, you should reach out to OpenAI support directly. You can do this via the Chat widget on the developer platform. They should be able to provide more specific assistance based on your situation.

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@fast ivy kapa.ai is still learning and improving, please let us know how it did by reacting below

fast ivy
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my card is a credit card, it is a canadian card.
I am located in Canada.

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@drifting fossil

drifting fossilBOT
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Let me check the knowledge base for you. One moment! :books:

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Sorry @fast ivy, I seem to be having a bit of trouble. Don't worry though, I've pinged my support and they will try to fix me up! :technologist:

Perhaps try again in 15mins?