#Didn't Recived Open AI credits

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vapid dome
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my startup is selected in Microsoft for startups. We reedemend the 2500 dollars open ai credits.But we didn't recived any credits till now. It's been two weeks since i have applied. can anyone help me what to do now?

tardy craneBOT
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Hi @vapid dome. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry to hear that you're having trouble with your OpenAI credits. Here are a few steps you can take:

  1. Check your account: Log into your account at platform.openai.com (http://platform.openai.com). Click on your name at the lower-left corner and see if you have the selection of two different organizations available. Check the credit grant of each after selecting, which is visible on the usage page, not the main billing details [source (https://community.openai.com/t/671694)].

  2. Contact OpenAI Support: If you still can't find your credits, you can message the chatbot on OpenAI's help page (https://help.openai.com/en/) and provide evidence of your situation. The system should be able to credit you automatically [source (https://community.openai.com/t/741910)].

  3. Request a rate limit increase: If you're a Microsoft Starter member, you should have already gotten a rate limit increase, but sometimes it messes up. You can request a rate limit increase [source (https://community.openai.com/t/662354)].

If none of these steps work, I recommend reaching out to OpenAI's support team directly for further assistance.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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