#Log In Issues with Google Account

1 messages · Page 1 of 1 (latest)

agile jackal
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since around a week I can't login into my OpenAI Account anymore...
I am normally using Google to login into OpenAI, but then it stopped working in Brave on my Windows PC and on my phone. I was still logged into the ChatGPT ios App.
I then switched to Chrome where it seemed to work.
It stopped working in chrome aswell after a few days, only temporary fix was to delete cookies for chatgpt.com and openai.com.
Now that stopped working aswell.

Does anyone know a fix for that?
I've switched browsers as I said, the issue happens on 3 devices and in 3 different networks only when logging in with google.
There is no error, it just loads forever...

lament nightBOT
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Hi @agile jackal. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry to hear about the issues you're experiencing with logging into your OpenAI account. Here are some steps you can try to resolve the issue:

  1. Clear your browser's cache and cookies: This is often a simple fix for many login issues. You can do this in your browser's settings. Make sure to clear all OpenAI related data, not just for a specific page [source (https://community.openai.com/t/667347)].

  2. Try a different authentication method: If you have another method of authentication that you used when you signed up, try using that method to log in [source (https://help.openai.com/en/articles/7426629-why-can-t-i-log-in-to-chatgpt)].

  3. Try an incognito browser window: Sometimes, browser extensions or add-ins can interfere with the login process. Using an incognito window can help to bypass these potential issues [source (https://help.openai.com/en/articles/7426629-why-can-t-i-log-in-to-chatgpt#h_0b37510850)].

  4. Try a different device or network: If possible, try logging in from a different device or network. This can help to rule out any device-specific or network-specific issues [source (https://help.openai.com/en/articles/7426629-why-can-t-i-log-in-to-chatgpt#h_0b37510850)].

  5. Check your browser's cookie settings: If you're seeing a "Cookies are disabled" error, you may need to enable cookies in your browser's settings [source (https://help.openai.com/en/articles/7993298-chatgpt-ios-app-cookies-are-disabled-error-using-google-authentication)].

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  1. Wait for a while: If you see a message like 'We have detected suspicious login behavior and further attempts will be blocked', try waiting for up to 1 hour to see if the issue has resolved. Numerous failed login attempts can also trigger this message [source (https://help.openai.com/en/articles/7426629-why-can-t-i-log-in-to-chatgpt#h_0b37510850)].

If none of these steps work, it might be a good idea to reach out to OpenAI support for further assistance.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@agile jackal kapa.ai is still learning and improving, please let us know how it did by reacting below

agile jackal
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I did the first, didn't solve the issue.
The second method works, however since I am subcribed to GPT-Plus I want to use my main account.
Incognito doesn't work aswell
It doesn't work on 3 different devices and in 3 different networks
Cookies aren't disabled
I have this issue since around a week

@lament night How do I contact the support?

lament nightBOT
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Let me check the knowledge base for you. One moment! :books:

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I'm sorry to hear that the issue persists. To contact OpenAI support, you can follow these steps:

  1. If you have an account and can log in, use the "Help" button to start a conversation with the support team [source (https://help.openai.com/en/articles/6614161-how-can-i-contact-support)].

  2. If you can't log in, you can still reach the support team by selecting the chat bubble icon in the bottom right of the OpenAI Help Center (https://help.openai.com/) [source (https://help.openai.com/en/articles/6614161-how-can-i-contact-support)].

Please provide them with as much detail as possible about the issue you're experiencing, including the steps you've already taken to try to resolve it. They should be able to assist you further.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@agile jackal kapa.ai is still learning and improving, please let us know how it did by reacting below

agile jackal
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@lament night how do I submit a ticket

lament nightBOT
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Let me check the knowledge base for you. One moment! :books:

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To submit a ticket to OpenAI support, follow these steps:

  1. Visit the OpenAI Help Center at help.openai.com (https://help.openai.com/).

  2. If you have an account and can log in, use the "Help" button to start a conversation with the support team. This will create a new ticket [source (https://help.openai.com/en/articles/6614161-how-can-i-contact-support)].

  3. If you can't log in, you can still reach the support team by selecting the chat bubble icon in the bottom right of the page. This will also create a new ticket [source (https://help.openai.com/en/articles/6614161-how-can-i-contact-support)].

  4. If you're reporting a bug, follow the prompts to submit the problem [source (https://community.openai.com/t/815133)].

  5. If you're unable to get through to a human representative, choose 'something else' when interacting with the bot and then ask for the team when you get the option to type in your request [source (https://community.openai.com/t/791318)].

Remember to provide as much detail as possible about the issue you're experiencing, including the steps you've already taken to try to resolve it.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

calm forge
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Chat GPT 4o is not loading fast in browser

honest vapor