#can't login to chatgpt app on mac for more than 1 month

1 messages · Page 1 of 1 (latest)

fading cedar
#

1st try Open ChatGPT.
Click on the CTA within ChatGPT to download the macOS app.
Download and install the app from the provided link.
Attempt to log in.
later tries I did reinastalled cleared cookies turned off safety used safari and chrome updated restarted mac and it didn't help I always update macos so I didn't used old macos turned off automatic time change to incorrect time turned it back changed time server turned back contacted customer support at discord contacted customer support at open ai web site they didn't solved problem there are also such topics at community open ai and nobody knows how to solve this
[15:35]
it is 5 weeks with this problem

also turned off private relay turned it on turned off wifi privacy and got it back Open ChatGPT.
Click on the CTA within ChatGPT to download the macOS app.
Download and install the app from the provided link.
Expected result:
The user should be able to log in to the macOS app without issues.
Actual result:
The macOS app displays a message indicating : Something went wrong. Please make sure your device's date and time are set properly. Check that your internet connection is stable, then restart the app and try again. (code:7176974E-7B0E-46D8-A357-048C05FE3485,API.DeviceCheckError,2)
Additional information
Browser: Chrome, safari
macOS 14.5 , macOS 15.0 beta 1, 2
MacBook Air m1 8gb 256 gb
ChatGPT 1.2024.152- 1.2024.170

2024-06-26_16.19.53.png
frail solsticeBOT
#

@fading cedar

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fading cedar
#

Steps to reproduce:

  1. Open ChatGPT.
  2. Click on the CTA within ChatGPT to download the macOS app.
  3. Download and install the app from the provided link.
  4. Attempt to log in.

Later tries:

  1. Reinstalled the app.
  2. Cleared cookies.
  3. Turned off safety settings.
  4. Used Safari and Chrome.
  5. Updated macOS.
  6. Restarted the Mac.
  7. Turned off automatic time change and set an incorrect time.
  8. Turned back on automatic time change.
  9. Changed the time server.
  10. Contacted customer support on Discord and the OpenAI website.
  11. Turned off private relay and turned it back on.
  12. Turned off Wi-Fi privacy and turned it back on.

Expected result:
The user should be able to log in to the macOS app without issues.

Actual result:
The macOS app displays a message indicating: "Something went wrong. Please make sure your device's date and time are set properly. Check that your internet connection is stable, then restart the app and try again. (code:7176974E-7B0E-46D8-A357-048C05FE3485, API.DeviceCheckError, 2)"

Additional information

Browser: Chrome, Safari
OS: macOS 14.5, macOS 15.0 beta 1, 2
Device: MacBook Air M1, 8GB, 256GB
ChatGPT Versions: 1.2024.152 - 1.2024.170

Please note that the problem has persisted for 5 weeks and there are similar unresolved issues reported in the OpenAI community.