#User quota exceeded in GPTs?

1 messages · Page 1 of 1 (latest)

turbid groveBOT
#

Hi @stray wasp. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

#

There could be several reasons why you're unable to upload files to a GPT or ChatGPT conversation. Here are some possible explanations based on the information provided:

  1. File Size Limitations: All files uploaded to a GPT or a ChatGPT conversation have a hard limit of 512MB per file. For text and document files, there's a cap of 2M tokens per file. This limitation does not apply to spreadsheets. For images, there's a limit of 20MB per image. For CSV files or spreadsheets, the file size cannot exceed approximately 50MB, depending on the size of each row [source (https://help.openai.com/en/articles/8555545-file-uploads-faq#h_52e5a07158)].

  2. Usage Caps: Each end-user is capped at 10GB and each organization is capped at 100GB. An error will be displayed if a user/org cap has been hit [source (https://help.openai.com/en/articles/8555545-file-uploads-faq#h_52e5a07158)].

  3. Number of Files: You can upload up to 20 files per GPT for the lifetime of that GPT [source (https://help.openai.com/en/articles/8555545-file-uploads-faq#h_4c4b631691)].

  4. File Storage Quota: OpenAI currently supports a file storage quota of 100 GB of files per organization. If this quota is breached, you will see an error. If you need your file storage quota raised, you can contact OpenAI support [source (https://help.openai.com/en/articles/8724843-file-storage-quota-errors-for-api-users)].

If you're still having trouble, it might be best to contact OpenAI support for further assistance.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

#

@stray wasp kapa.ai is still learning and improving, please let us know how it did by reacting below