Unresponsive Chat Gpt

[rose drift]

Steps to reproductive the bug: Be sure to login, sent a message.
Expected response: an answer.
Actual response: nothing happens.
Other relevant information: browser Safari, OS İOS.

[crisp dock]

@rose drift

Please follow the posting guidelines.

For better assistance from the community or an OpenAI team member, please follow the posting guidelines by clicking the button below.

➜ Need to contact OpenAI support? Visit https://help.openai.com

[forest ruin]

is it possible for you to..

Step 1:

• Log in & head to a chat

Step 2:

• Send a message

Note: Send a screenshot if possible of the screen where u wrote you message so i can view the contents for you, In addition Noting that you have vision problems or other related issues helps you get help faster.

[rose drift]

I’am blind but I can try.

@forest ruin

[forest ruin]

Egwene al'Vere, i seem to have located the issue at hand, as far as i can see you haven't selected the "Enter" Button.

on the screen i see the message "Hi", However the File upload is selected to the left, the Enter is on the other side to the right.

[forest ruin]

i would in addition highly recommend you download the Actual APP From the appstore, which includes Voiceover allowing you to talk instead of writing, that is assuming you're on the subscription.

if ur fine with the browser, thats fine but the App is easier to navigate.

[forest ruin]

i am actively working on a solution already for blind users, which would be 3rd party, but i am far from done. if you continue to experience issues, Dont hesistate to ping me again.

[rose drift]

I don’t understand.

[rose drift]

Not possible.

[forest ruin]

That's alright, from what i can see on your image you have selected an option for file uploads, as you're also able to upload files to GPT, i can see that the Enter button as i said before is on the right but i dosent seem to be present to hit send.

[rose drift]

How can fix it? And if I use without account it’s working.

[forest ruin]

in that case i would highly recommend using an account, then it might very well be due to a Free Tier Limit.

[rose drift]

I use account you misunderstand me.

[forest ruin]

My bad, are you a Paid Subscriber, or are you on the Free Tier.

[rose drift]

@forest ruin I think my account have accound.

[rose drift]

Free account.

[forest ruin]

Excellent, Remember that Free Accounts have Limited time they can chat with ChatGPT.

[rose drift]

I use sins 2023 without any problem.

[patent beacon]

wait so the error im facing is due to that?

An error occurred connecting to the worker. If this issue persists please contact us through our help center at help.openai.com.

[rose drift]

Probably no.

[forest ruin]

let me outline the difference between Free and paid, and how to possible fix this, it might be a bit lengthy response.

Free Tier.
For individuals just getting started with ChatGPT

• Assistance with writing, problem solving and more
• Access to GPT-3.5
• Limited access to GPT-4o
• Limited access to data analysis, file uploads, vision, web browsing, and custom GPTs

Paid Tier.
For individuals looking to amplify their productivity

• Early access to new features
• Access to GPT-4, GPT-4o, GPT-3.5
• Up to 5x more messages for GPT-4o
• Access to data analysis, file uploads, vision, and web browsing
• DALL·E image generation
• Create and use custom GPTs

Possible Solution

Step 1:
Select a model, Specifically GPT 3.5 this might solve this issue as u might be on GPT 4o.

[rose drift]

No problem is not connected with the account type.

[forest ruin]

I recommend trying again in a while it seems everyone is having issues.

[rose drift]

This is account spesific problem looks like.

[forest ruin]

Give it some time, if it dosent work tomorrow ping me then ill contact one of the mods for you, or if u can do that yourself they might be able to help you get in touch with support.

[rose drift]

Ok.

[rose drift]

@forest ruin hello. Problem is steel there.

[rugged patio]

can confirm. not working for me either

and I can use it from a computer browser just fine

[rose drift]

@forest ruin hello. Problem is steel contunies.

Looks like this turned to a common bug.

[forest ruin]

I asked a mod to help you out if he has time his username is @split ferry

[split ferry]

as I mentioned, this sort of problem are usually on the user's side, which is good because in that case, it can be fixed by the user

you'll need to do some torubleshooting, I would start by oppening the browser on a incognito tab to be sure it isn't a browser caching issue

also try to use the same account with a different network, for example, routing your phone's data to your pc

[rose drift]

Thanks.

[crisp dock]

Is this issue solved?

If you believe this issue is now ready to be closed, please press the button below.

[rose drift]

I’am not the only one.

[split ferry]

this is a fairly common problem

[rose drift]

I test it before that.

[split ferry]

also, avoid using VPN and proxies, if that is the case

[rose drift]

I don’t use it.

[rose drift]

Yeah looks like it.

@split ferry can Safari settings have problematic?

[split ferry]

safari shouldn't be a problem, but in case you didn't, try a different browser

chrome or firefox

[rose drift]

Funny think is problem is only using accound.

[rose drift]

Safari’s Experimental Features can be a problem?

[split ferry]

I have no idea, but worths to test with and without it

[forest ruin]

Sorry if I wasn’t of much help

[rose drift]

Not working.

[rose drift]

Not problem.

[rose drift]

No all so they are set correctly I believe.

[slim flame]

What is the problem brotherssssssssssssssssss
Eh!?

[slim flame]

What is the problem?

Okey let me understand your Question

Ah! Solved boyeee

[rose drift]

?

[slim flame]

Your problem was solved, right?

Okey bye seeya

[rose drift]

Nop

[slim flame]

What was the problem?

[rose drift]

Steps to reproductive the bug: Be sure to login, sent a message.
Expected response: an answer.
Actual response: nothing happens.
Other relevant information: browser Safari, OS İOS.

[slim flame]

I tried to understand the issue. After logging in and sending a message, it looks like you expected an answer but nothing happened. This seems to be specific to Safari on iOS. Maybe there’s a compatibility issue or a bug in the messaging system. Have you tried it on a different browser or updating Safari?

[rose drift]

Yes not working all so other browsers. Updating Safari how?

[slim flame]

Ah, ||that's frustrating||. To update Safari, make sure your iOS is up to date. Go to Settings > General > Software Update and install any available updates. If it still doesn't work, we might need to report the bug to the developers.

[rose drift]

I use 15.8

[rose drift]

But I don’t think problem is connected with that. @slim flame

[slim flame]

hmm, I understand. If updating doesn’t resolve the issue, it could be a bug within the application itself or a compatibility issue with iOS 15.8. We should still report this problem to the developers with all the details you provided, so they can look into it and provide a fix.

[rose drift]

Yeah.

But I can’t report it because help center not very accessible for the blinds. @slim flame @split ferry

[split ferry]

it is a true issue, the help center is indeed not very accessible for blind people

it is not the first time a blind user asks for help here

if any of my suggestions worked so far, it will be, sadly, a matter for the help center

[rose drift]

Can you contact the developers?

[slim flame]

Please provide me with any additional details you think might be relevant. I'll make sure to include all the information you’ve shared and highlight the accessibility concerns as well.

[rose drift]

Yeah.

[slim flame]

Brother giving you Tasks. lol

[split ferry]

I cannot, here on discord we can only provide community help, there is no way to directly reach the support people from here

I wish I could, but we do not have any means to escalate user issues to OpenAI

[rose drift]

All so I can’t make any think in old chats. Can’t resend can’t modify.

[rose drift]

I understand.

[split ferry]

does chatgpt work if you try another device on the same account?

[rose drift]

Fair.

[slim flame]

Bruh 🧉😎
I'm chilling....
Lugui working.....
xd
I can't forget this situation

[rose drift]

I can’t check it and not much important.

[rose drift]

Lol?

[split ferry]

just to avoid confusion, we do not work at OpenAI, we are just community members and this discord does not provide official support, only the help center does

we try to help each other, but some times there is not much we can do from this side

[rose drift]

I know. How ever I can’t reach them.

[rose drift]

Understandable.

[forest ruin]

i can try to contact Support for you if u want.

[rose drift]

That wil be great thanks.

[crisp dock]

Is this issue solved?

If you believe this issue is now ready to be closed, please press the button below.

[rose drift]

This bod İritated me! @crisp dock

[forest ruin]

Still pending an answer from support I’ll ping you when I hear from them

[rose drift]

Thanks.

[crisp dock]

Is this issue solved?

If you believe this issue is now ready to be closed, please press the button below.

[torn dune]

Mine said my most recent request failed. Please retry!

Apple Desktop version

[torn dune]

On my phone I got a 502 Bad Gateway error

[mellow goblet]

Chat GPT isn't loading on any browser now. It was taking a long time and often erroring out, but now it's completely down.

[crude osprey]

it seems down and on downdetector high reports of issues

[crude osprey]

working now for me

[rose drift]

Hello @forest ruin any news?

[forest ruin]

Not yet hoping for a response today

[rose drift]

Thanks for informing.

[crisp dock]

Is this issue solved?

If you believe this issue is now ready to be closed, please press the button below.

[forest ruin]

I’ve received a response, and it’s the standard response of try to switch browser, clear cache, log in and out, etc.

And to receive better support you would have to contact them yourself, although I can foresee that would be difficult, due to lacking sight and the website not being too blind friendly

[rose drift]

Yeah… looks like only new account wil solve it. Annoying really.

My por chat history then.

[rose drift]

Wel all so new account all so not works. @forest ruin

[forest ruin]

If you give me a list of all your issues with it, ChatGPT that is, I can try to give them a more detailed response, the issue is also they need to know which account, since I don’t own it it can be tricky to find an account in blind I’ll ask them to contact you through discord

[forest ruin]

they're looking into it rn

[rose drift]

I think I give all details?

[forest ruin]

they have closed my ticket, they cannot help unless you contact them yourself, sadly i cant do it for you.

[rose drift]

Thanks regartles.