I can't find gpt40 even in the playground. It is not in the list of models. I can't find gpt4 and gpt4o in the list. It says when I send an api request this: "The model gpt-4o does not exist or you do not have access to it"
#Don't have access to GPT4o
icy valley
still egretBOT
Hi @icy valley. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
Based on the information from the knowledge sources, it seems like you might not have access to the gpt-4o model due to your project settings or account balance. Here are a few steps you can take to resolve this issue:
-
Check your project settings: In one of the forum posts, a user found that they had to explicitly allow certain models in their project settings. If
gpt-4ois not included in that list, you won't have access to it. You can try adding it to your list of allowed models. Source (https://community.openai.com/t/745038) -
Check your account balance: In another forum post, a support user mentioned that to gain access to GPT-4, you need to buy at least $5 worth of credits. If your balance is below this amount, you might not have access to the model. Source (https://community.openai.com/t/699376)
If you've checked both of these and are still having issues, it might be best to reach out to OpenAI support for further assistance.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
icy valley
It is not in the list and I can't find a way to add it. @still egret
still egretBOT
Let me check the knowledge base for you. One moment! :books:
If you're unable to find the gpt-4o model in your list and can't find a way to add it, it's possible that there might be an issue with your OpenAI API account or the specific API you're using.
The gpt-4o model is available in the OpenAI API and can be used in the Chat Completions API, Assistants API, and Batch API. It's also available in the Playground. If you're using one of these APIs and still can't find the model, it might be best to reach out to OpenAI support for further assistance. Source (https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4-gpt-4-turbo-and-gpt-4o#h_9bddcd317c)
Also, ensure that you have made a successful payment of $5 or more to access the GPT-4, GPT-4 Turbo, and GPT-4o models via the OpenAI API. Source (https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4-gpt-4-turbo-and-gpt-4o#h_9bddcd317c)