#Cannot log in to account on tablet.
1 messages · Page 1 of 1 (latest)
For better assistance from the community or an OpenAI team member, please mention the specific OpenAI product you're experiencing issues with.
Hey! Are the date and time settings set correctly/automatically on your device for your region?
They are set to automatically adjust based on the Wi-Fi location
No issue with log in on mobile phone
Gotcha, so the current setting is correct for the location of the device then? Just to confirm!
Then: do you have any VPN or adblocker apps installed on the device, even if not currently active?
I have OpenVPN installed, but not active
Is it possible that that app could be passively affecting your DNS, even if not currently active as a VPN? Or, do you otherwise have custom DNS settings enabled on the device?
No, it could not. Even with the VPN active, it still uses the same one locally