#Subscription problems may occur when logging into different accounts on the same iPhone

1 messages · Page 1 of 1 (latest)

ancient wave
#

I subscribed before but later canceled. I switched to a different account. Now, I'm trying to subscribe again but it's not successful. However, the payment has actually been made successfully, and it's all on the same phone. What should I do?

I’ve deleted the old account, and try again. But it shows: “Error
This subscription item is already associated with another OpenAI account.
Please log in with that account to access, or visit”

Steps to reproduce:

  1. Switched to a different account
  2. Subscribe
  3. Subscription failed

Expected result:

Subscription successful

Actual result:

Error

Additional information

Browser: iOS App
OS: iOS17.5

surreal mortarBOT
#
OpenAI Product Not Specified

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