leaden matrix
I am a plus user in the US, but I still do not have the ChatGPT memory feature. I have tried different browsers, private browsers, and logging out and back in, but no luck.
Steps to reproduce:
Feature is missing. Option not in web settings or iOS.
Expected result:
I expect the feature to be there since all US Plus customers should have it, according to the announcement.
Actual result:
Feature not present.
Additional information
Chrome/Safari/iOS
minor cairnBOT
sweet mica
I am a plus user in the US, but I still do not have the ChatGPT memory feature. ...
Hey! Do you use a VPN? Also, in your ChatGPT settings, do you see a section called "Personalization"?
leaden matrix
No VPN, no Personalization section.
sweet mica
Would you be able to share a screenshot from either the browser or the app, just for comparison? Be sure to edit out any personal info in the screenshots. I'm wondering about these sections specifically:
pastel iris
out of curiosity, what happens if you ask the model what it remembers about you?
leaden matrix
leaden matrix
pastel iris
my only other guess is like... did you just get plus today or have you had it for a while?
leaden matrix
A few weeks ago
pastel iris
honestly I'd contact support at this point, that's a weird issue, and you've been able to reproduce it on multiple devices which means it's likely not some browser cache or other local issue
past pollen
I’ve had it for more than a year now and am missing this feature on all platforms. I don’t have android, but my guess is it’s not available to me there either.
Contacted support, waiting for reply.
leaden matrix
@sweet mica
fierce ivy
Just to confirm from your screenshots, the option is indeed missing. Here is how it shows up.
The option is 'Personalization' between the General, and the Speech tab.
past pollen
Yes, I can confirm. I’m missing it as well. Reported it to tech support and they responded they are still rolling it out to people. My guess is they hit a snag, based on other reports here.
