Insufficient quota, billing limits, and the discrepancy of a $1500 invoice

[unreal mesa]

Hello,

I’m currently developing a site and for each product import into the app, 2 api calls are made to OpenAI.
Unfortunately, from what I understand from my investigation, every import is blocked because of an “insuficient quota” error response from OpenAi.

Investigating the project dashboard, a usage limit of $220 is set. This would create this error.

Unfortunately, last month the customer still paid $1500, even though the limit had been reached at 100%. And it’s still blocked for May.

Also, with our usage, it shouldn’t cost that much, especially with a limit. But several OpenAI usage credit invoices are issued.
Sometimes even several times a day.

Usage tier 5 is used on our project.

So I’d like to understand how this is possible, and is it possible to modify or remove this usage limit to unblock my insufficient quota problem?

[vast coral]

https://platform.openai.com/settings/organization/billing/overview

[unreal mesa]

Yes ?

[vast coral]

do you have any balance there

[unreal mesa]

No 0$.

[vast coral]

past weeks you should have gotten email similar to this

[unreal mesa]

But I have autorecharge on

[vast coral]

did it ever trigger before? if not then it might need to reactivated

it also does not trigger if the balance was already below the trigger limit

[unreal mesa]

I don't have the info on that right now, but it could be why I'm having my requests blocked. But I'm still paying usage credits, etc.
What I also don't understand is that I still have this error today even though I've reached 0% limit during the month of May.

[vast coral]

the quota error only comes when the balance is zero with the new system

[unreal mesa]

Ok so it's possible that once the balance was at $0 it could have blocked everything.

[vast coral]

yes

[unreal mesa]

And also block the month of May when I haven't done anything yet?

[vast coral]

yes, you need to have prepaid credits to do anything with the new system

[unreal mesa]

I think you're saving me. This is an extremely urgent problem.
I'm trying to find as many questions as possible.
May I keep the discussion going. If I need you later?

[vast coral]

yes, however i dont work for openai

[unreal mesa]

You should

@vast coral What's curious is that the customer is still paid $1,500 with a $220 limit.
With several billings of OpenAI usage credit at $98.

[vast coral]

on top of the billing history you should see from the usage dashboard whats happening in detail

the system also changed a bit when they added projects