Stripe payment processor issue | OpenAI | Page 1

proud fossil Mar 28, 2024, 3:58 AM

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> 1. Subscribe to ChatGPT+
> 2. Cancel subscription to ChatGPT+
> 3. Wait some time
> 4. Contact your bank and have them re-issue the debit card used to pay for ChatGPT+ with the same card number but a new CVC code
> 5. Clear any and all cache locally or use a different device
> 6. Try to subscribe to ChatGPT+ using the newly issued card with the same card number but new CVC

**Expected result:**
> Payment succeeds

**Actual result:**
> Payment is declined. Upon contacting bank, they will see that the old CVC code was included in the transaction instead of the new one that I typed in manually, resulting in the decline.

**Additional information**
> Browser: Microsoft Edge, Google Chrome, Chrome for Android.
> OS: Windows 11, Android
> Note: I used to be unable to enter text in the fields shown in the included screenshot but that part appears to be fixed.

lucid pebbleBOT Mar 28, 2024, 3:58 AM

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proud fossil Mar 28, 2024, 4:00 AM

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hexed moat Mar 28, 2024, 4:11 AM

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For Billing problems you should really contact OAI over the widget in help.openai.com

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The OAI Billing Team never shows their presence on Discord

proud fossil Mar 28, 2024, 4:14 AM

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The bot is being mildly helpful

hexed moat Mar 28, 2024, 4:14 AM

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I know, bots in general are a horrible solution

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but this is more of a Community driven server

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and for billing, that's pretty much the only solution. You could ask Kapa in #1184149552639516732 for more information if you want

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but that's also a bot

proud fossil Mar 28, 2024, 4:17 AM

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I'm trying to developer edit tool my way around the problem but it's still trying to use the stored expiration date instead of the one I am typing in according to my bank

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Stripe is busted

hexed moat Mar 28, 2024, 4:18 AM

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I see, that I wouldn't really know about.

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If I learn something new I'll post it here. Otherwise hope you can find a solution

proud fossil May 16, 2024, 8:54 PM

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Still having this issue, support just hit me with "We understand that you have already contacted your bank. Please contact your bank for assistance."

#Stripe payment processor issue