#Can’t access plus

1 messages · Page 1 of 1 (latest)

eager merlin
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I originally created an account with my work email by mistake. I then added my personal email to that account in the hopes that I could make it the primary owner, but that was not possible. I’ve left my job and no longer have access to my work email. I canceled that subscription, but now when I try to subscribe to Plus with my personal account, it fails because my personal account is associated with the old one.

Steps to reproduce:

  1. Create an account with one email address and subscribe to Plus.
  2. Under team settings (?) associate a second email with the the account.
  3. Cancel the plus subscription for the first account and log out.
  4. Log in with the second account.
  5. Attempt to sign up for plus.

Expected result:

The subscription is created and I have access to Plus features.

Actual result:

The subscription is created but trying to access Plus gives error messages.

Additional information

Browser: N/A
OS: iOS

bronze frostBOT
#
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