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rapid ledge Mar 21, 2024, 11:23 PM

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I am using pixel 8 pro. The app stopped working 2 weeks ago. Restarting or reinstalling doesn't help.

jade oysterBOT Mar 21, 2024, 11:23 PM

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summer wagon Mar 22, 2024, 3:54 PM

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I have the same issues since 2 weeks.

green saddle Mar 22, 2024, 4:11 PM

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rapid ledge I am using pixel 8 pro. The app stopped working 2 weeks ago. Restarting or reins...

@summer wagon I've had this issue on the Android app before. As a test, can y'all try these steps?

Open "App info" for ChatGPT (tap+hold the app icon, tap the little "i" icon, or it might just say "App info")
In App info, tap "Force stop"
Then go to "Storage & cache"
Then tap "Clear storage"
Then open the ChatGPT app and try signing in again
This has fixed it for me before. I know it seems like uninstalling/reinstalling should do the same thing but that hasn't been the case for me -- it's almost like uninstalling isn't clearing all data and/or reinstalling is sometimes/always accessing bugged cached data that breaks functionality. But clearing data while keeping the app installed has worked.

summer wagon Mar 22, 2024, 4:51 PM

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green saddle <@518125939910115353> I've had this issue on the Android app before. As a test, ...

I tried it, but without success.

green saddle Mar 22, 2024, 4:51 PM

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summer wagon I tried it, but without success.

What version of the app do you have?

summer wagon Mar 22, 2024, 5:00 PM

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Latest

green saddle Mar 22, 2024, 5:08 PM

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summer wagon Latest

What version number is listed at the bottom of App info? It's also listed in the app itself.

summer wagon Mar 22, 2024, 5:11 PM

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1.2024.066

green saddle Mar 22, 2024, 5:14 PM

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summer wagon 1.2024.066

Can you check to see if you have an update for the 073 version? Or 080 if you're signed up for the beta?

summer wagon Mar 22, 2024, 5:24 PM

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I resigned for the beta, but with the same result. I'm on Android 6.x

green saddle Mar 22, 2024, 5:32 PM

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summer wagon I resigned for the beta, but with the same result. I'm on Android 6.x

Did you confirm that you now have an updated version of the app, either 073 or 080? If so, have you tried the force stop/clear storage/DON'T uninstall steps listed above again?

summer wagon Mar 25, 2024, 5:18 PM

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Yes, I installed the 073 version on my Samsung tablet with the same behavior.

rapid ledge Mar 26, 2024, 12:45 AM

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Version 1.2024.066 for me

rapid ledge Mar 26, 2024, 12:47 AM

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green saddle <@518125939910115353> I've had this issue on the Android app before. As a test, ...

After doing all these it seems to work for me

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Will update if it falls again

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Fails

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