#cannot contact support -> chatgpt web interface borked

1 messages · Page 1 of 1 (latest)

analog sorrel
#

how do I contact an actual, human customer support tech of openai so I can resolve the issue I'm having with the service I'm paying them for?
Why is a support bot leading me on without letting me talk to anyone?

what is this?
Uncaught (in promise) Arkose script failed to load
and why does absolutely nothing happen when I type in my prompt and press enter?

sharp depotBOT
#
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regal fable
torn crow
#

I'll send you a DM

regal fable
# torn crow I'll send you a DM

We do seem to have some challenges communicating with tech support through the help website.

I was answered only 4 minutes after I asked for help to test the help system and confirm it is working, and to inform that we're getting a number of reports from users saying they can't reach support (I think they're finding 'leave feedback' before they find 'report a bug or errors' - the path for that is much shorter, only:

chatGPT
other
leave feedback

There's no clue that you need to keep going to reach a way to bug report, but leaving feedback apparently closes out and doesn't allow for discussion.

However

The person that I talked to - the system told me I'd get an email to my email address (and told me what it was correctly) when I was answered -

But I never got the email.

And my follow up reply about that missing email - the message hasn't been read in over 24 hours.

If possible, the help system may need a bit of playtesting and confirming it is working as intended, so users can actually find ways to ask for help and the methods they are told to look for (like email) are used, or the message changed to reflect the actual actions the system uses.

Users are actually told to go to this Discord for help as well, and... it's very hard for us to help them, or tell them how to get help here or there.