#Cannot login to ChatGPT or OpenAI portal for my Plus or Team Account.

1 messages · Page 1 of 1 (latest)

twin sapphire
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ChatGPT shared link: (optional)

Steps to reproduce:

  1. Attempting to Login with Google Gives

Oops!
Your account is protected with multi-factor authentication. Please log in again using the method you set that up with.

  1. Also, I can't use or change my MFA options (those options are missing).

  2. The option to use an email with code does NOT reliably appear as signin options - sometimes it does sometimes it doesn't.

Expected result:
I should be able to login with Google account OR change my MFA options or to be able to reliably use the email-with-code option.

Actual result:
I have been able to login with Google since that option has existed. Now I can't change my MFA options (which doesn't work for me since my preferred MFA app was uninstalled) AND I can't login with Google. Basically I can't login in to use this service.

Additional information

Browser: Chrome
OS: Windows 10

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#
Thank you for reporting a bug related to ChatGPT.

If relevant and not already provided, we recommend adding a link to the associated ChatGPT conversation and uploading any relevant images here for easier troubleshooting.

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hardy sigil
#

Yes. Can't use ChatGPT in any way, because there is no way to log in.

twin sapphire
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This has been resolved now for me. the MFA shows up and I was able to disable it. Google login works now - and the email code option also works.

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