#Can't provide the requested service

1 messages · Page 1 of 1 (latest)

latent locust
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I can’t provide the requested service

lapis flintBOT
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Hi @latent locust. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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Based on the information provided, it seems like you might be encountering a ServiceUnavailableError or Error Code 429 from OpenAI's servers. These errors typically indicate that the servers are temporarily unable to handle your request due to high traffic, maintenance, a system upgrade, or a server failure.

Here are some steps you can take to resolve this issue:

  1. Wait a few minutes and retry your request. Sometimes, the issue may be resolved quickly and your request may succeed on the next attempt.

  2. Check OpenAI's status page (https://status.openai.com/) for any ongoing incidents or maintenance that may affect their services. If there is an active incident, please follow the updates and wait until it is resolved before retrying your request.

  3. If the issue persists, contact OpenAI's support team and provide them with the following information:

    • The model you were using
    • The error message and code you received
    • The request data and headers you sent
    • The timestamp and timezone of your request
    • Any other relevant details that may help them diagnose the issue

The support team will investigate the issue and get back to you as soon as possible.

Sources: ServiceUnavailableError (https://help.openai.com/en/articles/6897204-serviceunavailableerror), Error Code 429 (https://help.openai.com/en/articles/6891834-error-code-429-the-engine-is-currently-overloaded-please-try-again-later)

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: