#Default GPT4 is unable to access any pdf file uploaded in the chat

1 messages · Page 1 of 1 (latest)

empty lantern
#

This is an issue occurred since 21 Feb 2024.
Default GPT4 is unable to access any pdf file I uploaded.
I have tried with multiple pdf documents, including the pdfs that I used to chat with default GPT4 before this error occurred, however it is still not working.

Here is the reply from default GPT4:

It appears that the file you've uploaded, "XXXXXXX.pdf," is either empty or in a format that I'm unable to read. Could you please check the file and try uploading it again?

another version of reply from default GPT4:

It seems there's an issue with accessing the contents of the paper you uploaded. To address your questions effectively, I need to be able to read and analyze the paper. Could you please try re-uploading the document? Ensure that it's in a readable format like PDF or a text document. Once it's uploaded, I'll be able to assist you with your questions.

According to my confirmation with other members in the official server, not everyone is encountering the same problem, but I am also not the only one encountering this problem. I think this could be an issue doing with my account's subscription on GPT4.

I would like issue get fixed as soon as possible, or I would request a refund for this vital issue.

an example chat of this issue:
https://chat.openai.com/share/2a0ed02c-0e7b-46d0-959d-1b58dfb620f0

Steps to reproduce:

  1. Login to OpenAI
  2. Attach a pdf to Default GPT-4 turbo chat and ask if it can access and "read" the provided file

Expected result:
Able to "read" the content of the file with its multimodal feature

Actual result:
Raised a "Reading Document Error" when "reading" the file with its multimodal feature

Browser: Microsoft Edge 122.0.2365.52
System: Windows 10 Eduactional x64
Plus account

terse delta
#

same thing happens with txt files. my firend's was working, so decided to get a subscription today. it doesnt work on my acc but it works on his. lame

empty lantern
#

please cancel the tick and click the star if you got the same issue

#

@terse delta

terse delta
empty lantern
dusk spoke
#

Pdf upload doesn't work anymore. I have the issue too. It has been broken for the past days.

opal steppe
#

Brute forcing it works. It takes a couple of times and you might need to feed it multiple times the documents, but it ends up working. Just repeat to it something like "try again reading the documents. if you are unable to do so, don't generate anything and write "next try?"" a few times and some times add again the documents you want it to read.