#OpenAI - Exit Strategy

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thick merlin
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If we choose to stop using OpenAi API at any point, how do we get all of our data removed?

noble glacierBOT
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Hi @thick merlin. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If you choose to stop using the OpenAI API and want to have all your data removed, you can follow these steps:

  1. Delete your data: According to the OpenAI API documentation (https://help.openai.com/en/articles/8550641-assistants-api#h_4a930dd1a8), you can delete your data whenever you require.

  2. Delete your account: You can submit a request to delete your account through privacy.openai.com (https://privacy.openai.com/policies). On that page, click on "Make a Privacy Request" in the top right corner. Then in the popup that appears, choose "Delete my OpenAI account" as described in the OpenAI help article (https://help.openai.com/en/articles/6378407-how-to-delete-your-account#h_d28fe84196).

Please note that when you delete your OpenAI account, custom instructions that are tied to your account will also be deleted within 30 days as part of that process. If you haven't opted out of having your content used to improve OpenAI services, then OpenAI may have chat records that are de-identified and disassociated from your account as mentioned in the OpenAI FAQ (https://help.openai.com/en/articles/8096356-custom-instructions-for-chatgpt#h_31b5b1fa8e).

Also, be aware that OpenAI's data retention policies vary depending on the specific API endpoint used. For example, data sent to the /v1/files and /v1/assistants endpoints are retained until deleted by the customer, while data sent to other endpoints like /v1/chat/completions are retained for 30 days by default. You can find more details about these policies in the OpenAI API documentation (https://platform.openai.com/docs/models).