My boss registered for ChatGPT Plus, but when I get into the Plus version it doesn't show up, only the free one. In any case, the purchase is made by credit card. How to proceed?
#Problem with the registration of the chatgpt 4 plus plan
sullen nebula
drowsy houndBOT
Hi @sullen nebula. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
Hmm, I don't know enough to give you a confident answer yet. The information extracts provided do not contain specific instructions on how to troubleshoot issues with the registration of the ChatGPT Plus plan.
However, it's important to note that the ChatGPT Plus subscription is tied to the account that made the purchase. If your boss made the purchase, the Plus subscription would be active on their account. If you're using a different account, you would not have access to the Plus features.
For further assistance, I recommend reaching out to OpenAI's support or checking their help articles (https://help.openai.com/en/collections/3675931-openai-api) for more information.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
sullen nebula
@drowsy hound I don't exclude the possibility that my boss registered with an email account that he doesn't remember having. I'm in a difficult situation to help him because he doesn't have much computer knowledge. Can I contact any technical support?
drowsy houndBOT
Let me check the knowledge base for you. One moment! :books:
Yes, you can contact OpenAI's technical support for assistance. According to the information extracts, you can reach out to the support team by initiating a new conversation using the on-site chat tool at help.openai.com (https://help.openai.com) (source (https://help.openai.com/en/articles/8265053-what-is-chatgpt-enterprise#h_f29c76479e)).