Can't see history chats or create a new one | OpenAI | Page 1

wet pendant Feb 13, 2024, 6:06 PM

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Issue
I have problem when I try to access to my history chat or create a new one, I tryed too many things like log out and login, use other browser, use other laptop, create other account , clear cache and cookies, but in all of these happends the same error, the only device that it works is in my iphone throught the app, cause if i going to use in chrome or safari browser happends the same error
Steps:
-press log in button
-use gmail account bcflechast@gmail.com
-log in in chat gpt

Browser used:
chrome, opera, brave, safari
Os
windows

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Can't see history chats or create a new one

balmy snow Feb 13, 2024, 6:20 PM

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wet pendant Issue I have problem when I try to access to my history chat or create a new one...

Hello, for those four browsers you listed, did you try all of those on the Windows laptop, or do you mean it doesn't work in Safari on your iPhone?

wet pendant Feb 13, 2024, 6:26 PM

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I Mean, I tryed all those methods that I mentioned in 2 differents windows laptops, and also in chrome and safari browser in iphone with the same result, actually only works in chatgpt app in ios

wild star Feb 13, 2024, 6:27 PM

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could you try logging in again? https://chat.openai.com/auth/login

wet pendant Feb 13, 2024, 6:33 PM

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thanks, but same result
even using incognito mode

balmy snow Feb 13, 2024, 6:48 PM

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wet pendant thanks, but same result even using incognito mode

Can you try in Firefox on Windows? Chrome, Opera, and Brave are all Chromium browsers, so if there's something related to Chromium that's causing the issue, it could be good to test a non-Chromium browser like Firefox. No extensions, if possible!

wet pendant Feb 13, 2024, 7:44 PM

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I just did it, but the problem persists

balmy snow Feb 13, 2024, 7:59 PM

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wet pendant I just did it, but the problem persists

Dang. When you tried on your iPhone, was it on the same WiFi network as the laptop? If so, as another test, can you try:

Turning off WiFi on your iPhone and connecting to your cellular data network, then
Opening a private window of Safari to try signing in again?
This could help identify whether it might be related to your WiFi network specifically.

wet pendant Feb 13, 2024, 8:33 PM

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Yes, they were on the same wifi network, luckily I followed your recommendation and connected via mobile data network and it works.THANKSSS!
Now how can I fix this working over my wifi and why is this happening?

lost pewter Feb 13, 2024, 8:47 PM

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same issue with me

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But connecting with cellular data doesn't help either

acoustic parrot Feb 13, 2024, 8:48 PM

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Just now experiencing this issue as well. I don't have anything to add otherwise.

lost pewter Feb 13, 2024, 8:51 PM

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It's back to normal now.

balmy snow Feb 13, 2024, 8:54 PM

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wet pendant Yes, they were on the same wifi network, luckily I followed your recommendation ...

Awesome, glad that worked! As for what could be causing it on your WiFi network: it's hard to say. One thing to check would be your router's DNS settings. Some DNS configurations can interfere. Otherwise, maybe the ol' "turn it off and on again" might help, or even resetting your network if you'd like to try that.

The Network tab of the dev tools from one of your earlier screenshots might provide some clues too.

#Can't see history chats or create a new one