abstract whale
Bug Report:
Steps to reproduce:
- Open https://chat.openai.com/
- Settings & Beta - Data Controls - Enable two-factor authentication - https://help.openai.com/en/articles/7967234-does-openai-offer-multi-factor-authentication-mfa-two-factor-authentication-2fa
Expected result:
Able to disable 2FA
Actual result:
No option is available
Additional information
Browser
gentle oak
Thought I dont want to disable 2FA, I cannot update or Change my 2FA method.
abstract whale
Yes I am aware it's not possible to activate it anymore, but updating or disabling should be possible
I got a new phone and I need to keep the old one
Cause I can't remove 2FA and I cant add it to the new phone
foggy leaf
Authy is going away and it's impossible to change 2FA. Any idea on the time when it will be fixed?
lament rose
Same problem with me. Can't change preferred 2FA method - the app I was using was removed. Now I can't login with 2FA. How do we get anyone to listen to us - servicewise?
lament rose
Basically I can't login to use my paid accounts. I have a service that I can't login to and I can't get any service folks to respond to my issue. 2FA options are missing/broken. Google login doesn't work anymore and the email-with-code is also missing. HELP!
This is 4 days later and the clock is ticking. I should get some money refund for this.
lament rose
6 days now and no help on this issue.
lament rose
7 days now and no help on this issue.
pulsar rivet
Same problem.
lament rose
9 days now and no support (help) on this issue.
Ridiculous. OpenAI deserves to have a mass migration away from their product.
Oops!
Your account is protected with multi-factor authentication. Please log in again using the method you set that up with.
Not possible. OpenAI support - please help!
Ok - An update. The multifactor enable/disable finally showed up in my settings! I was able to disable the multifactor settings. Finally!
However - I never received any replies to my support requests.
I am thankful that this was finally resolved.