my account API doesn't work

[agile schooner]

Hey my developer account [e-mail] can't access the API and GPT plus

I have been using it normally in the past year

[ruby osprey]

what is the exact issue or error message

[agile schooner]

You do not have an account because it has been deleted or deactivated. If you believe this was an error, please contact us through our help center at help.openai.com.
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I am using the api normally everyday with fine-tuned model

please help asap as this fine-tuned model is a customer support api

[agile schooner]

thx

[ruby osprey]

that means you account was suspended and you have a ban email somewhere or it will arrive at some point

[agile schooner]

but I am using it normally, not violating any rules

I didn't receive any ban email

[ruby osprey]

common reasons are violating api/usage policy and/or not following safety guidelines, eg. did you use the moderation endpoint and pass user id api calls?

[agile schooner]

but I never received any reason

can you check internally?

[ruby osprey]

i dont work for openai 🤷‍♂️