No response to any chats using my plus account

[cobalt seal]

Bug Report:

Steps to reproduce:

1. Logged into my account
2. Type any message

Expected result:
Answer
Actual result:
ChatGPT with blinking dot

Additional information
Browser: Google Chrome, Firefox, Edge, Private windows, no plugins
OS: Windows 11

This is from exact same computer, browser, with a different free account

it also works with my account on mobile. I tried multiple computers, different browsers, cleared cache. Didn't ips

[slender charm]

some here

[sullen rock]

same here

[steady hawk]

ChatGPT suddenly refuses to do the same task when it has been doing this task for different values but same instructions. What is going on??

[stoic jacinth]

I have a similar error. It occurs only in the web version - the ios app works correctly. At the same time, requests to GPT3.5 work correctly through the web version, but they do not work to GPT4

[latent sundial]

If you refresh the page after a while, does the response show up?

Sounds similar to another bug reported here a couple weeks back

[latent sundial]

Are you seeing the same symptom as the OP, where it's stuck waiting for a response? or is there an error message

[stoic jacinth]

No. I refresh the page and it looks like I never wrote anything - if the chat is new, it's just not in the history, and if it's old, my post isn't there

[stoic jacinth]

There is no error message - just nothing happens. My message doesn't even show up in sent messages. I repeat - it works like this only in the web version, and only with gpt4. Both versions (gpt3.5, gpt4) work fine in the application, and 3.5 works fine in the web version

[latent sundial]

Weird... that sounds different from the OP's issue. I think I would need a HAR file to figure out what's going on, if you'd be willing to provide one (but definitely don't send it publicly, DM it to me instead)

HAR file can be exported from Chrome by opening up the Network tab in developer tools first, then refreshing the page and triggering the error, then clicking the export button.

[stoic jacinth]

Sent you a DM, thx

[sullen rock]

I've noticed that this problem for my case is related to the use of my company VPN, do you know the network requirements for chatgpt 4.0?

[sullen rock]

like destination IP, port..etc

[stoic jacinth]

@latent sundial any updates?

[stoic jacinth]

I use one wifi network and one vpn for desktop and iphone
and everything works on the iphone, but not on the desktop

[fickle inlet]

I have the same issue

I had like 6 chats trained for different fields and it was working great until recently

[latent sundial]

We're investigating a couple issues internally... sorry I don't have useful updates yet. There are a few different issues that are caused by different things (at least from what we know so far) and they're each relatively rare so it's been a bit tough.

[sweet prairie]

the same issue year is about a day now, mine does not except any text input, like you enter nothing. It works from another network though.

[sullen rock]

Now seems that also CHATGPT 3.5 isn't working

[sullen rock]

All of my collegues that are using ChatGPT can't use it through our company VPN. Isn't that strange? Is there anything we could do? Like opening any particular IP port? @latent sundial

[stoic jacinth]

@latent sundial please help me. I do not know what else I can try to do. I've tried 3 operating systems, and about 6 browsers - it doesn't work anywhere. Everything is fine only in the iOS app.

But the option in which chatgpt is not available through the site is definitely not suitable for me.

[wind condor]

I have the same problem. Does anybody find solution?

[cunning hedge]

i have same problem

[lavish cairn]

Same

Second day in a row, no response from support

[ancient drift]

Hi all, can folks with this issue try in a private window with all browser extensions disabled? After that, trying this in both a Chromium browser like Chrome and in a non-Chromium browser like Firefox is a good test too (private window, no extensions). After this, it may be worth checking VPN/antivirus/firewall software.

If no luck anywhere, you might right-click the page, click "Inspect", then switch to the Network tab of the dev tools that open up. This tab might give clues as to what's happening to continue troubleshooting.

[civic jetty]

I'm experiencing the same issue and just tried all of the above without success...

[late onyx]

If anyone wants to generate a HAR file and DM it to be that'd help - https://help.okta.com/oag/en-us/content/topics/access-gateway/troubleshooting-with-har.htm

[late onyx]

Are people still getting the "something went wrong" error?

[maiden hornet]

No ı'm getting this error

[late onyx]

@maiden hornet could you DM me a HAR and your IP

[wind condor]

i have this in my debug tools

[late onyx]

@wind condor different issue but can you DM me your IP

[wind condor]

@late onyx

[ancient drift]

Heya this channel is not private -- you should delete the HAR and IP and send a direct message to McGrew!

[stoic jacinth]

Hello everyone I found a mistake for myself. Open the developer console in your browser, the network tab, and see if there are any errors in it. There you will see that api.js I received a 403 response from cloudflare - that's the point. This means that cloudflare does not allow your VPN and you need another VPN provider. I tried direct connection and it works.

[latent sundial]

Thank you! And general reminder to everyone else: HAR files have your authentication information and should not be shared publicly!

[late onyx]

Could you DM me your IP

[warped sand]

Same here, it's been weeks or even months I haven't been able to do anything