silent sierra
I've tried to switch my subscription to my business mailaccount. I've signed out my personal subscription (and it ran off), now I've paid with Apple pay the new suscription (and I've payed). But it says that my bankaccount is coupled with my old account...
What to do?
gaunt flaxBOT
Hi @silent sierra. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
Based on the information provided in the extracts, here are some steps you can take:
Check your billing details: Visit your billing preferences (https://platform.openai.com/account/billing/preferences) to check the details that appear on your invoices. If you've recently changed your subscription, the changes will apply to future invoices only. If you need a past invoice reissued, please contact ar@openai.com.
Update your payment method: If you want to change the payment method associated with your account, you can do so from the billing overview (https://platform.openai.com/account/billing/overview) page. Add a new payment method and select 'Set as default'. You'll then be able to delete the old payment method. Please note that OpenAI needs to keep a payment method on file to account for any outstanding usage costs.
Contact OpenAI Support: If you're still experiencing issues, you can reach out to OpenAI's support team. Send a message via the chat widget in the bottom right of your screen and select the "Billing" option. Include your email address associated with your account and any relevant details about your issue.
Remember, if you're looking to cancel or manage your ChatGPT account, you can do so by visiting the ChatGPT website (<https://chat.openai.com/chat>) and clicking on 'My Account' in the sidebar. In the pop-up window, click on 'Manage my subscription.' You'll be directed to your billing page where you can select 'Cancel Plan.'
Please note that deleting your account does not allow you to change your authentication method. If you originally signed up for OpenAI / ChatGPT with an email and password, then in future logins you can choose Google/Apple login allowing users in that situation to then login either way.
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