Dear OpenAI Support,
I am writing to report a critical issue concerning the way GPT-4 handles and charges for "Unable to Fulfill" messages. This issue raises ethical concerns and needs immediate attention.
First, "Unable to Fulfill" messages are often very brief, offering minimal content. Charging users for such brief interactions appears unjust, as it lacks value for their investment and may erode trust.
Furthermore, GPT-3.5 can serve as a free screening option for Plus users before the system can decide on using GPT-4. This makes it more cost-effective for simple queries and raises questions about counting "Unable to Fulfill" messages as GPT-4 usage.
Ethically, charging users for these messages, especially when GPT-4 has issues with false positives and hallucinations, is concerning. Users should not be penalized for system inaccuracies.
I kindly request a review of the "Unable to Fulfill" message counting policy to maintain fairness, transparency, and ethical AI practices.
Thank you for your attention.