Bug Report:
Steps to reproduce:
- download android chatgpt
- clik continue with google
- login with google
Expected result:
google success
Actual result:
Something went wrong
Additional information
OS: Android
#Bug report. Cannot login chatgpt from my android phone. The datetime is correct.
devout dew
crystal anchor
Bug Report:
**Steps to reproduce:**
> 1. download android chatgpt
> 2. clik con...
Hello! Do you have any VPN or adblocker app installed?
devout dew
No VPN and adblocker.
@crystal anchor I googled it. I am not the only one facing this issue and no one knows how to solve it.
crystal anchor
<@1072241575180120124> I googled it. I am not the only one facing this issue and...
Are your device's date and time settings correct for your location?
devout dew
Are your device's date and time settings correct for your location?
@crystal anchor Yes
crystal anchor
<@1072241575180120124> Yes
Can you try disabling WiFi and then connecting to your cellular network? Then, open the App info screen of the ChatGPT app in Android, force close the app, clear its cache, then open it again to try logging on with your cellular network instead of WiFi?
devout dew
@crystal anchor Same error
crystal anchor
<@1072241575180120124> Same error
Dang! What version of the app do you have installed?
crystal anchor
The lastest one.
Can you verify the version number? It's also in the App info screen where you force closed/cleared the cache, at the bottom.
crystal anchor
1.2024.035
Thanks for confirming. Do you have any custom DNS settings on your device? You can check in Android settings, Network and internet, Private DNS -- what is this set to?
crystal anchor
No
What is the current setting in Android settings, Network & internet, Private DNS?
I can't check any error code as I'm not an OpenAI employee -- it's good you provided it in your post though in case someone from OpenAI can take a look! I'm just suggesting some common troubleshooting steps.
If you want to open a support ticket, you can do it at help.openai.com. Open the chat widget in the bottom-right, click through the most relevant options, then you'll eventually find a path that lets you type your own message. This will submit a ticket that OpenAI support can review and get back to you on. It may take days. You'll get an email when they reply to you!
devout dew
Thanks. I sent them an email.
proper ocean
Make sure you have the latest version of the Google Play store on your device, and see if the issue persists https://support.google.com/googleplay/answer/113412