daring trellis
A user is sharing that they are getting a 'Something went wrong' error for both computer and phone, when using GPT-4 but not GPT-3.5.
Using a different network allowed them to use GPT-4.
How do they troubleshoot their preferred network to fix the issue?
old meteorBOT
Hi @daring trellis. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
Based on the information provided in the extracts, it seems like the user might be experiencing a network issue that is preventing them from using GPT-4. Here are some steps they can take to troubleshoot the issue:
Check if the issue is related to a specific domain being blocked: As mentioned in the forum post (https://community.openai.com/t/444873), the issue could be due to one of the domains that hosts resources for ChatGPT being blocked. This could be from an ISP or company firewall or DNS server.
Try using a different browser or device: The user mentioned that using a different network allowed them to use GPT-4. This suggests that the issue might be specific to their preferred network. They could try using a different browser or device to see if the issue persists.
Clear cache and local storage: As suggested by a user in the forum post (https://community.openai.com/t/444873), clearing the cache and local storage might help. They can do this by going to their browser settings and looking for the option to clear browsing data.
Check for outdated code: Another user in the forum post (https://community.openai.com/t/444873) suggested that the issue might be due to outdated code being run. They can check for any updates to the software or application they are using.
Contact their ISP or network administrator: If none of the above steps work, the user might need to contact their ISP or network administrator for further assistance.