steady isle
I signed up for ChatGPT+ using my company custom domain Gmail for business email address. They switched email vendors. Google authentication will never work and it is impossible so far to change authentication method. I’ve triggered forgot password and changed it… but, still wants google Authentication… which, as said, I no longer have.
As a Discourse moderator testing how Kapa.ai can do with this question.
waxen shadowBOT
Hi @steady isle. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
I understand your situation. Based on the information provided in the extracts, it appears that changing the authentication method for your OpenAI / ChatGPT account is generally not supported, even if you delete your account [^1^][^2^].
Also, currently, OpenAI does not support changing the email address linked to your ChatGPT account [^3^][^4^]. If you would like to use ChatGPT with a different email address, you would need to create a new OpenAI account with the other email address [^3^].
However, if you originally signed up for OpenAI / ChatGPT with an email and password, then in future logins you can choose Google/Apple login allowing users in that situation to then login either way [^1^][^2^].
If you're still having trouble, I would recommend reaching out to OpenAI support for further assistance.