#i cant renew my subscription, why?

1 messages · Page 1 of 1 (latest)

prime token
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button doest work

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lilac jacinthBOT
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Hi @prime token. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry to hear that you're having trouble renewing your subscription. Based on the information provided in the extracts, here are a few steps you can try to resolve the issue:

  1. Clear your browser's cache and cookies, then try the transaction again. This can often resolve issues related to website functionality.

  2. If the problem persists, contact your bank to check if there is an issue with your account or if they are blocking the transaction for security reasons.

  3. Ensure that both you and your card issuer are located in a supported country. You can check the list of supported countries, regions, and territories here (https://platform.openai.com/docs/supported-countries).

If you've tried these steps and are still experiencing issues, you can contact OpenAI support via the chat widget in the bottom right of your screen, select "Billing" and select "Other -> Failed ChatGPT Plus renewal transaction". The support team will respond to your inquiry as soon as possible.

Source: OpenAI Help Article (https://help.openai.com/en/articles/7242622-why-did-my-chatgpt-plus-renewal-transaction-fail)

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@prime token kapa.ai is still learning and improving, please let us know how it did by reacting below

prime token
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i cant even buy on mibole