Constant Error Generating Response

[turbid path]

Bug Report

Steps to reproduce

• Ask any GPT a prompt

Expected outcome

• GPT responds and writes response

Actual outcome

• "Error generating response", then screen goes blank with attched api errors in the console

It appears that something got messed up on my account with the latest workspace/teams release in the api

[willow snow]

Hello, is this happening in all new chats, or just in a specific chat?

[turbid path]

all new chats and when trying to prompt custom GPTs to update

[willow snow]

Do you have a VPN installed? What browser(s) is it happening in?

[turbid path]

oops sorry forgot to include that in the post, but no VPN and I am on chrome. It only started happening today, last few days havent had any issue

logging out and back in doesnt fix it either

[willow snow]

As a test, can you try in a fresh install of Firefox -- no browser extensions installed -- to see if the behavior is any different?

[turbid path]

same thing there and in chrome incognito window. Looks like the error is isolated to + features. I was able to start a chat with gpt 3.5 but not 4 which maps to the issue above saying the api needs a workspace account

[willow snow]

I see! Is there another network you can test on, perhaps a cellular network on a smartphone? Just trying to see if it could be a network or device thing, even if you haven't made any changes on your end.

[turbid path]

let me try my phone

looks like GPT 4 worked on android version both on cellular and same wifi network as desktop

[willow snow]

Interesting, my guess then is it's gotta be something on your computer that it doesn't like. You mentioned no VPN but just want to double check: no VPN installed or no VPN enabled?

[turbid path]

yeah none installed or enabled. It also only started today, and there is definitely an error in the api that is returning a 500. Is there anything in that request body I can send you that you would be able to reference in the logs for better insight into the error?

[willow snow]

Anything else that could be filtering your traffic on the computer, like custom DNS settings, or firewall/antivirus?

As for sharing logs: I'm not sure there, someone from OpenAI may ask for something like that if they're able to review the case. If you want, you can go to help.openai.com and open the chat widget. Then get through the default messages, and you'll eventually get to an option to type your own query that OpenAI support can review and get back to you on.

[turbid path]

Thanks, i started on open ai help and they sent me here in the meantime while they review it. Definitely nothing on the network and everything worked yesterday. Once the workspace and teams update rolled out i started having issues.

i guess the only thing to do now is maybe escalate this up and mention that the update may have caused some issues on at least my account?