My custom GPT is having problems accessing the files in its configuration?

[solar bronze]

I tried reuploading, i tried uploading pdf/dox/txt format.
I created a new gpt and gave it configuration files. This one cannot acces the files either.
Anyone found a solution for this?

[pearl island]

I have the same problem! Help!

[tacit epoch]

It's not working !!

[tacit epoch]

Lets ask support...